Before purchase
Review the plan name, billing period, included limits, coin allocation, price and taxes before payment. Digital prompt access can begin immediately after successful activation.
Cancellation
A recurring plan may be cancelled through the available billing control or support channel. Unless the checkout states otherwise, cancellation stops future renewal and access continues until the paid period ends. Deleting an account does not automatically cancel an external payment mandate.
Refund eligibility
Refunds may be considered for a verified duplicate charge, payment taken without plan activation, or a material technical failure that prevented use and could not be resolved. Change of mind, unused time, used coins, generated prompts, third-party AI dissatisfaction or account restriction for a Terms violation generally do not qualify, except where mandatory consumer law requires otherwise.
How to request
Contact support with the account email, transaction reference, date, amount and reason. Do not send complete card, bank password, UPI PIN or OTP information. Requests must be made within the period displayed at checkout or, when none is displayed, within a reasonable period after discovering the issue.
Processing
Approved refunds are returned through the original payment method where possible. Bank or payment-provider processing time is outside Prompt Kosh control. Coins, bonuses or plan benefits linked to a refunded payment may be reversed.
Consumer rights
Nothing in this policy limits non-waivable rights available under applicable consumer law. Email us at bluedotcom@gmail.com or use the authenticated support ticket system.